1. DELIVERY TIME
The S.I.S. - Security Intelligence Services's
products are normally delivered in Your Country within 15 working
days from the date of the payment.
S.I.S. will be not responsible for losses,
thefth, courier’s delays due to natural disasters, political
unrests, strikes and custom’s inspections.
S.I.S. is not responsible for seizures by Local
Customs. Some of the items shown in our catalog or website may
not be sold or used in some Countries. Please check carefully
your Country's Rules before buying.
2. TERMS OF SALE
All products are brand new and come with full factory warrantee
(unless specified or stated otherwise).
We want you to be completely satisfied with your purchase.
Defective returns: You may return defective items to us within
30 days for exchange (less shipping charges).
After 30 days the manufacturer's warrantee will apply.
Non-defective returns (only for Europe): You may return non-defective
merchandise for full refund within 5 business days from the
date of purchase (less shipping charges).
All exchanged/returned merchandise must be in its original factory
condition including boxes, manuals, adapters, packing materials
and warranty card (not filled out) and any other accessories.
You must obtain a request authorization number from us at firstname.lastname@example.org
before any merchandise is returned.
Any product returned without an RMA# issued by S.I.S.
will be refused and sent back to the buyer.
Refunds for any reason will not be honored and the warrantee
will be voided if the product returned is altered/modified in
any way, (e.g. cut cable, wrong power supply, painted over,
PLEASE NOTE: customers have to check attentively
the integrity of the packages and the contents of them when
receiving the goods and have to open the parcels in presence
of the Courier before accepting them, otherwise S.I.S.
shall not give any refund for losses or theft. Special anti-tamper
seals and tapes are used by S.I.S. in its parcels.
3. NON-REFUNDABLE ITEMS
Due to the nature of some of our products, some products cannot
be returned and/or have return limitations.
Please see the list below for the products that fall into these
Items no Longer in Resell-able Condition: If item or
item packaging is no longer in a resell-able condition then
we cannot accept the return
Single-Use Devices: Items purchased for one-time use
cannot be returned after the product has been used.
These include GPS Tracking Devices, RF/GSM Bugs, Bug and Camera
Detectors, Jammers, Keyloggers, Voice Cangers and CCTV Systems.
Software & Services: All Software; activation and monthly
service fees; and shipping charges
Potentially Contaminated/Exposed Products: I.e. Ear
Items that have been installed cannot be returned:
I.e. Hardwired GPS Tracker
Items That Must be Returned in Original, Unopened Packaging:
Pepper spray; fluid detection kits
Other Products: Made-to-order/custom-built hidden cameras
and physically damaged items
4. RESTOCK FEES
In rare cases we may charge a restocking fee. When we determine
that the item is no longer in resell-able condition we may charge
you up to 20% of the price of the item. This fee is to cover
the cost of performing the work needed to make the item resell-able.
This fee may be charged when there are missing materials, components
or accessories or when the product packaging needs to be replaced.
PRODUCT INSPECTION AND TESTING
All of the returned items we receive are subject to an inspection/testing
process. At S.I.S., we are committed to high
standards of quality; we test all defective items that are returned
to us to improve our products' performances and our customers'satisfaction.
Please allow us up to 15 business days to complete the inspection/testing
process from the time we receive the item. Also, please note
that any item claimed to be defective and found to be in good
working order will be returned to you. In these cases you will
be responsible for both the shipping costs to and from S.I.S..