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How can I place an order?

It's very easy! After choosing your best product, go in the Off-Line Order Page, insert the SIS product code and determine the quantity. You totally complete the order form and click on Send Order.
An automatic multilanguage cart is available for fast PayPal and Credit Cards payment modality.

How much time to receive my order?

Delivery time is related to the availability of products which will be passed on in the order confirmation or at the phone if you need an urgent answer +39 340 8902120. If items chosen are available, your order will be shipped in one or two days, delivery time depends on destination country.
See the Sales & Return Policy page for further informations.

What can I do if I have any questions about your Products?

For any question please send an e-mail specifying all your needs, our Customer Care Team will answer you within 24 hours, during regular business hours.
In any case do not hesitate to contact us +39 340 8902120.

Is there any guarantee on sold Products?

All products are brand new and come with full factory warrantee (unless specified or stated otherwise).
Your order is under guarantee for breaking due to shipment, bad working or imperfection, it is VERY IMPORTANT to communicate immediately to our Company (24 hours after receiving) the damage.
You send an e-mail and wait for our answer, then you ship the product back.
Please open the parcel in presence of the shipping delivery agent and always control the integrity of the goods. Otherwise S.I.S. Security Intelligence Services shall not be possible to change or repair the Product under guarantee.
See the Sales & Return Policy page for further informations.

What can I do if I have to return a Product?

After receiving our RMA# issued confirmation, use an EMS service and sent it at your charge to our hub address notified.
Any product returned without an RMA# issued by S.I.S. will be refused and sent back to the buyer.
See the Sales & Return Policy page for further informations.

How can I make any changes to a Placed Order (articles, accessories, quantity,etc.)?

Please send an e-mail specifying all changes you want to be made referring to our PO.
The reference data that you find in our order confirmation e-mail.
You'll receive an our answer informing you whether your order is changed or already processed.

How can I remit the payment?

At the moment of your order demand, S.I.S. will send to you the current payment terms.

How is my order shipped?

S.I.S. can forward its Products all over the World, using the following Couriers: EMS and Poste Italiane and the following Forwarders: DHL, Fedex and UPS.
All goods are shipped ex works, expenses depends on destination.
Contact Us for the shipping cost.
See the Shipping page for further informations.

Are my given personal data sure?

Your datas are sent directly through our telematic system.
All your data and email correspondence are completely confidential.
S.I.S. values your privacy, so your informations will never leave our Company.
S.I.S. is committed to protecting your privacy.
See the Privacy Policy page for further informations.
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